Stage 1

Communication Round

This round evaluates the candidate's ability to communicate clearly and professionally in customer-facing situations. The assessment focuses on written and verbal communication, empathy, professionalism, active listening, and the ability to explain technical concepts in a simple and customer-friendly manner while handling support scenarios effectively.

Stage 2

Technical Round

This round evaluates the candidate's technical troubleshooting skills, problem-solving approach, and ability to diagnose and resolve customer issues. The assessment focuses on logical thinking, product and technical understanding, hands-on configuration skills, communication of technical concepts in a simple manner, and the ability to navigate unfamiliar problems using a structured approach.

Stage 3

Hiring Manager Round

This round evaluates the candidate's overall fit for the role and the team. The assessment focuses on customer-first mindset, ownership, collaboration, problem-solving, learning agility, and alignment with Hiver's values and culture. It also assesses the candidate's enthusiasm for customer support, ability to handle ambiguity, and potential to contribute positively to the team's success.

Stage 4

HR Round

A deeper conversation with the Hiring Manager focused on your experience, approach to work, and alignment with the role’s expectations. This is where we dig into how your strengths match up with what we’re looking for.