Introductory Call

Once we've received your application, a member of our team will review it. If you're a potential match, we'll schedule a call to learn more about your skills and experience. We’ll also explore your background, motivation, and what you're looking for in your next role — and give you a chance to learn more about us, too

Stage 2

Communication and Technical Assessment

This round focuses on the evaluation of your communication skills, technical fundamentals, support experience, and hands-on ability to understand and work with the product.

Stage 3

Leadership Round

This round assesses your overall suitability for the team, cultural fit, long-term commitment, attitude, and potential for growth within the Support organization.

Stage 4

HR Discussion

This discussion covers values and behavioural alignment, how you handle feedback and ambiguity, your long-term career intent, and any questions or concerns you have about the role and the organization.

Stage 5

Hired

The hired stage marks the beginning of the candidate’s journey as part of the their team. New hires receive access to all relevant systems, tools, and brand resources, along with an introduction to key stakeholders and cross-functional partners. Early onboarding focuses on familiarising the employee with ongoing projects, processes, and the company’s strategic objectives. Support may include training sessions, shadowing opportunities, and regular check-ins with managers to ensure a seamless transition into the role. This stage sets the foundation for impactful contributions, helping new team members feel confident, supported, and ready to participate in meaningful marketing initiatives from day one.