Luke Via
Chief Customer Officer
What I do at Hiver
Chief Customer Office @ Hiver
Who am I?
Chief Customer Officer | 2X Acquired SaaS Executive (Unbounce, Automattic)I am a strategic Customer Success leader with a decade of experience building and scaling high-growth SaaS organizations.
Currently, as CCO at Hiver, I lead the global strategy for delivering exceptional customer experiences and driving long-term revenue growth.My career is defined by transforming CS departments into proactive revenue engines, specializing in NRR, churn mitigation, and expansion-led growth.
I have a proven track record of scaling organizations through high-profile acquisitions:
► HIVER: CCO (Current)
► INSIGHTLY: Led CS function (Acquired by Unbounce, 2024)
► PARSE.LY: Built CS function from the ground up (Acquired by Automattic, 2022)
CORE EXPERTISE: Revenue Strategy • Executive Leadership • Operational Excellence • Voice of Customer (VoC) • Data Analysis • Team Coaching.
I am passionate about solving complex problems, creating measurable value, and fostering inclusive, high-performing teams.
Currently, as CCO at Hiver, I lead the global strategy for delivering exceptional customer experiences and driving long-term revenue growth.My career is defined by transforming CS departments into proactive revenue engines, specializing in NRR, churn mitigation, and expansion-led growth.
I have a proven track record of scaling organizations through high-profile acquisitions:
► HIVER: CCO (Current)
► INSIGHTLY: Led CS function (Acquired by Unbounce, 2024)
► PARSE.LY: Built CS function from the ground up (Acquired by Automattic, 2022)
CORE EXPERTISE: Revenue Strategy • Executive Leadership • Operational Excellence • Voice of Customer (VoC) • Data Analysis • Team Coaching.
I am passionate about solving complex problems, creating measurable value, and fostering inclusive, high-performing teams.