Amit Agarwal

I lead engineering across Hiver's Omni platform and core infrastructure. This spans omnichannel customer support (voice, chat, email, social), platform reliability, email syncing platform, and developer infrastructure. I work closely with product, AI, and GTM teams to turn customer pain points into reliable, high-quality product experiences. My org owns everything from conversation infrastructure and channel integrations to backend platform health and deployment systems.

I look for engineers who take ownership end-to-end — from understanding the customer problem to shipping and measuring impact. Strong fundamentals matter more than framework familiarity. I value people who communicate clearly, raise blockers early, and default to action over analysis. If you thrive in a fast-moving product environment and want your work to directly move business outcomes, you'll fit in well here.

I'm an engineering leader with a strong focus on building scalable SaaS platforms, distributed systems, and reliable product infrastructure. I've led multi-team engineering orgs through growth phases, with a track record of improving platform stability, shipping at pace, and aligning engineering output with business goals.

Customer support is a high-stakes, real-time domain — the software you build directly affects how businesses treat their customers. Come curious about that problem space, not just the tech stack. The engineers who grow fastest here are the ones who connect their code to customer outcomes, take initiative without waiting to be asked, and treat reliability as a feature, not an afterthought.